Last updated: 5 February 2026
1. About This Policy
This Privacy Policy explains how Karls Mowers Pty Ltd (ABN 37 690 575 627), trading as Karl’s Mowers, collects, uses, and protects your personal information when you use our website karlsmowers.com.au or make a purchase from us.
We are committed to protecting your privacy and complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
2. Information We Collect
We collect personal information that you provide to us, including:
- Name and contact details (email, phone, address)
- Billing and shipping addresses
- Order history and product preferences
- Communications you send to us
- Website usage data through cookies (see Section 6)
We do not collect or store your credit card details. All payment information is processed securely by our payment gateway provider.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you about your order, including delivery updates
- Provide customer support and respond to enquiries
- Process warranty claims and returns
- Send you marketing communications (only with your consent)
- Improve our website and services
- Comply with legal obligations
4. Who We Share Your Information With
We may share your personal information with:
- Shipping and freight companies to deliver your order
- Payment gateway providers to process transactions securely
- Product manufacturers for warranty claims
- Email marketing platforms (only if you have subscribed)
- Government authorities if required by law
We do not sell your personal information to third parties.
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. Our security measures include:
- SSL encryption on all pages where personal information is collected
- Secure payment processing – we never store your credit card details on our servers
- Restricted access to personal information within our business
- Regular security updates to our website and systems
6. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us:
- Remember items in your shopping cart
- Understand how you use our website
- Improve website functionality
You can disable cookies in your browser settings, but this may affect your ability to use some features of our website.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Unsubscribe from marketing communications at any time
- Make a complaint about how we handle your information
To exercise these rights, please contact us using the details below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
9. Contact Us
If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact us:
Karl’s Mowers
1/1 Flint Court, Varsity Lakes, QLD 4227
Phone: 07 5593 4899
Email: info@karlsmowers.com.au