FAQs
About Karl's Mowers
How long has Karl’s Mowers been in business?
Karl’s Mowers has been operating since 1978. That’s over 45 years of expert advice, sales and servicing.
Do you service the products you sell?
Yes. We’re an authorised service centre for all major brands we sell. Every machine is assembled, tested, and maintained by our qualified technicians.
Do you stock spare parts?
Absolutely. We carry genuine parts for all leading brands and can order specific items quickly if required.
Can I get advice before buying?
Of course! Our experienced team can help you find the right mower or tool for your property. Visit us in-store or call for friendly advice.
Do you offer finance options?
Yes. Finance is available on selected machines – ask our team in-store or online for current offers.
Shipping and Delivery
Where do you deliver?
Karl’s Mowers delivers products anywhere in Australia (subject to conditions).
Are there delivery restrictions?
We can’t send goods over 20 kg to a PO Box. Heavy items such as ride-on mowers, zero-turns, and Razorback models must be collected in-store (these can’t be shipped in crates due to supplier warranty requirements).
Which couriers do you use?
When you complete your order, we’ll provide two courier options — based on the cheapest and fastest delivery for your location and order size.
How long does delivery take?
Delivery to Australian destinations usually takes 2–10 working days, depending on your location and requirements. If there are unexpected delays, we’ll contact you and keep you updated.
Is insurance included?
Insurance is not included by default. You can purchase shipping insurance separately to protect your order against loss or damage in transit.
How are shipping costs calculated?
Shipping charges are automatically calculated on the shopping cart page after adding products to your cart.
What should I do when my order arrives?
Inspect all goods carefully before signing the delivery note. Signing confirms you’ve received your order in good condition. We can’t accept damage claims once goods have been signed for.
Returns and exchanges
Can I return or exchange my item?
If you’re unhappy with your purchase, Karl’s Mowers is happy to exchange it for another product.
We don’t offer refunds for change of mind, incorrect choice, or incomplete order information.
What are the return conditions?
- The item must be undamaged and in original condition.
- Customers cover all return freight costs.
- It’s recommended to insure your return, as we can’t accept responsibility for goods lost in transit.
- Insurance up to $100 costs only $2.50 within Australia.
When are refunds offered?
If your goods are faulty, wrongly described, or different from what was advertised, you may choose between a refund or exchange.
All returns are assessed case-by-case at our discretion.
Are discounted items returnable?
No. Discounted or clearance items can’t be returned, as they are offered at heavily reduced prices and not restocked.
How do I return my item?
- Complete our online contact form or call (07) 5593 4899.
- Our customer service team will issue your Return Authorisation Number (RAN).
- Clearly mark the RAN on your package and return it to the address above.
- The return must reach us within 14 days of the RAN being issued.
- Once received, a replacement product will be shipped or re-ordered.
Defective Items
What should I do if my item is defective?
Contact our customer service team within 7 days of purchase to request a Return Authorisation Number (RAN).
No returns can be accepted without this number.
Where do I send defective items?
Return to: Karl’s Mowers 1/1 Flint Court, Varsity Lakes QLD 4227
Items must be returned unused, unmarked, and in original packaging. If we can’t replace the item, we’ll issue a full refund.
When are refunds offered?
If your goods are faulty, wrongly described, or different from what was advertised, you may choose between a refund or exchange.
All returns are assessed case-by-case at our discretion.
Are discounted items returnable?
No. Discounted or clearance items can’t be returned, as they are offered at heavily reduced prices and not restocked.