FAQs
About Karl's Mowers
How long has Karl’s Mowers been in business?
Karl’s Mowers has been operating since 1978. That’s over 45 years of expert advice, sales and servicing.
Do you service the products you sell?
Yes. We’re an authorised service centre for all major brands we sell. Every machine is assembled, tested, and maintained by our qualified technicians.
Do you stock spare parts?
Absolutely. We carry genuine parts for all leading brands and can order specific items quickly if required.
Can I get advice before buying?
Of course! Our experienced team can help you find the right mower or tool for your property. Visit us in-store or call for friendly advice.
Do you offer finance options?
Yes. Finance is available on selected machines – ask our team in-store or online for current offers.
Shipping and Delivery
Where do you deliver?
Karl’s Mowers is currently click and collect only. Orders are placed online and collected from our store at 1/1 Flint Court, Varsity Lakes QLD 4227.
Is there a cost for click and collect?
No, click and collect is free.
How long until my order is ready?
We’ll contact you by phone or email once your order is ready for collection. Most in-stock items are available same or next business day.
What do I need to bring when collecting?
Bring your order confirmation email and a valid photo ID. For larger items like ride-on mowers and zero-turns, make sure you have a suitable vehicle or trailer.
Can I get help loading my order?
Yes. Our team is happy to assist with loading at the store.
Do you prepare machines before collection?
Yes. Every machine is fully assembled and tested by our qualified technicians before you collect it. We’ll also walk you through operation so you’re confident using it from day one.
Returns and exchanges
Can I return or exchange my item?
If you’re unhappy with your purchase, Karl’s Mowers is happy to exchange non-defective items for another product.
We don’t offer refunds for change of mind, incorrect choice, or incomplete order information.
What are the return conditions?
- The item must be undamaged and in original condition.
- Customers can return items in store at 1/1 Flint Court, Varsity Lakes.
- Customers cover all return freight costs.
- It’s recommended to insure your return, as we can’t accept responsibility for goods lost in transit.
- Insurance up to $100 costs only $2.50 within Australia.
When are refunds offered?
If your goods are faulty, wrongly described, or different from what was advertised, you may choose between a refund or exchange.
All returns are assessed case-by-case at our discretion.
Are discounted items returnable?
No. Discounted or clearance items can’t be returned, as they are offered at heavily reduced prices and not restocked.
How do I return my item?
- Complete our online contact form or call (07) 5593 4899.
- Our customer service team will issue your Return Authorisation Number (RAN).
- Clearly mark the RAN on your package and return it to the address above.
- The return must reach us within 14 days of the RAN being issued.
- Once received, a replacement product will be shipped or re-ordered.
Defective Items
What should I do if my item is defective?
Contact our customer service team within 7 days of purchase to request a Return Authorisation Number (RAN).
No returns can be accepted without this number.
Where do I send defective items?
Return to: Karl’s Mowers 1/1 Flint Court, Varsity Lakes QLD 4227
Items must be returned unused, unmarked, and in original packaging. If we can’t replace the item, we’ll issue a full refund.
When are refunds offered?
If your goods are faulty, wrongly described, or different from what was advertised, you may choose between a refund or exchange.
All returns are assessed case-by-case at our discretion.
Are discounted items returnable?
No. Discounted or clearance items can’t be returned, as they are offered at heavily reduced prices and not restocked.